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Delivery Process

1. Place your Order

There’s two ways you can do this: 

  1. Once you’ve found the product you want, Click on Buy Now and fill out your details.
  2. You call us and give us your details, we’ll place the order for you

2. Make Your Payment

  • This depends on your Location. For orders within Nairobi Area, where we do home deliveries, you pay on delivery. You can also pay before delivery if you wish. Delivery Charge is Anywhere from Sh. 500-1,000 depending on the weight and location.
  • Use Our Lipa Na M-Pesa Buy Goods: xxxxx

3. The Ball is in Our Court Now

  • We call you as soon as you have placed your Order (If it’s during working hours)
  • You will tell us when and how you want your product to be delivered.
  • If you’re not around Nairobi, you choose the preferred parcel courier in your location and when you’re available to pick up the goods.

4. We're Almost there

  • For Orders within Nairobi, we will send someone to deliver your goods personally at your chosen time. It’s safer If you Pay Via M-Pesa when the goods arrive, but even cash is acceptable.
  • For Parcel, we ship your goods as soon as we’ve confirmed your product and delivery fees payment. 
  • We’ll send you a parcel receipt to confirm that your order is in Transit. You’ll also use this in the next step

5. Now Go Pick it up

  • Again, Parcel Courier will contact you Once your Parcel has Arrived. The time it takes depends widely on your location.
  • When you go to their Office, you’ll need to check with your ID number and phone number to verify your identity
  • You’ll be handed your goods once your are verified.

6. Thanks for Shopping with us

  • If you have an issue with the product quality, contact us and we’ll help you out on the next steps
  • If you like your product, please spare a few seconds to leave us a review